Women sitting on the ground outside in pink shirts discussing Veradigm's FollowMyHealth Patient Engagement Platform
Patient Engagement

Veradigm FollowMyHealth

Revenue Cycle Management Software

Patient Engagement


A cloud-based approach, the FollowMyHealth Patient Engagement Platform is a mobile-first tool for patients and healthcare organizations. With a single point-of-access, patients can get the timely information they need more efficiently.

Leading Patient Engagement Platform

An Integrated Approach to Patient Engagement

Veradigm FollowMyHealth is comprehensive patient engagement software designed to enhance the patient care experience by fostering collaboration between patients and healthcare providers at every stage of the healthcare journey.

FollowMyHealth offers an integrated approach to patient engagement across a unified mobile enterprise solution, providing proven value for practices and health systems by meeting patients on their terms.

With millions of patients connected nationwide, Veradigm FollowMyHealth is a trusted patient engagement platform, recognized for its effectiveness in improving health outcomes.

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Simplify Your Practice with Consolidated Solutions from Veradigm

Managing multiple patient engagement platforms can complicate both billing and operational efficiency.

FollowMyHealth consolidates all your patient engagement needs into one seamless solution. By integrating diverse functionalities within a single platform, we help your practice streamline processes, reduce administrative burdens, and achieve cost efficiencies.

One Comprehensive Patient Engagement Platform

The best patient engagement platform connects patients seamlessly across an enterprise, including acute and ambulatory spaces.

Unified Vendor Management

A single vendor is easier for both patients and organizations to manage from user, financial, and technology perspectives.  

Connect Across the Continuum of Care

Engage patients before, during, and after their visits via any device. This holistic approach includes goal setting, telehealth services, and delivering health information directly to patients’ mobile devices, ensuring continuous connection and top-tier care management.


Key Features FollowMyHealth Patient Engagement Platform

Personal Health Record

With Personal Health Record from Veradigm FollowMyHealth, patients have a full-service solution that combines the value of personally managed care with 24/7 access to important health data.  

  • View active and past medical history  
  • Request prescription renewals  
  • View lab and test results  
  • Review documents and images 
  • Securely message providers   
  • View and make appointments  
  • Pay bills  
  • Designate caregiver access  

Mobile Patient Experience

A comprehensive solution that enables healthcare organizations to engage with their patients using mobile technology and text messaging, reducing the administrative burden of phone calls, paper, and manual reminders. Coupled with powerful reporting, clients can track and share the business impact that a strong patient engagement strategy offers. 

  • Appointment Confirmation and Reminder 
  • Waitlist 
  • Mobile Check-In 
  • Online Scheduling 
  • Online Bill Pay 
  • On Demand Messaging 
  • Post-Care Summaries 
  • Satisfaction Surveys 

Choose Your Mobile Patient Experience

Patient engagement platform for doctor offices provides an accessible platform for patients to provide data, receive updates, and connect with their healthcare providers.

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Telehealth

Telehealth enables organizations to increase access through additional “virtual” modalities of care. Not only does this solution allow practices to increase access without operational impacts from in-person visits, but Telehealth also helps practices become more competitive against urgent care and walk-in retail clinics as patients can connect to care anywhere.   

  • Video Visits: Providers can engage patients in a real-time video clinical consultation using a smartphone, tablet, or computer all while reviewing and documenting the visit in the EHR.  

  • Email Visits: Patients can initiate a secure clinical consultation via questionnaire. The clinical team reviews and determines next steps for patient care. 

Medical Interpretation Services 

As part of the Veradigm Network, Veradigm FollowMyHealth has collaborated with Voyce to provide medical translation services to patients. With over 240 spoken languages plus American Sign Language, providers have fast and easy access to an affordable medical interpretation option.

Achieve Remote Patient Monitoring

Create patient goals and ensure patients stay on track post-visit with weight management, hypertension, activity goals, and more. Capturing patient data via wireless and wearable devices enables care teams to initiate interventions as needed to influence behavior and impact outcomes. 


FAQ About Patient Engagement

What is patient engagement software? 

Patient engagement software is technology that empowers patients to actively participate in their healthcare. The goal of patient engagement software is to enhance patient-provider communication, improve patient adherence to treatment plans, and increase patient satisfaction. 

Why is patient engagement software important in healthcare?

Not only does better patient engagement lower the overall cost of care, but it also increases patient satisfaction and retention. Patients are more likely to return to practices where they feel empowered and respected and can easily access quality care. Positive patient experiences also have a direct impact on the profitability of healthcare organizations.

What are the key features of a mobile patient engagement solution?

Patients should be able to easily manage their health through their mobile phones and computers. A comprehensive patient experience solution should include the ability for patients to email their doctors, set up appointments, pay their bills, refill medications, and see test and lab results.  

How does patient engagement software assist healthcare professionals?

Patient engagement software supports healthcare professionals by enabling efficient communication, improving adherence to treatment plans, reducing no-show rates, enhancing patient satisfaction, and facilitating access to health information and resources.   

This software also offers benefits to specific practices, such as pharmacies. A dedicated pharmacy patient engagement platform can streamline the way pharmacies interact with their customers. From prescription refill reminders to educational content on medication management, our platform supports pharmacies in fostering ongoing patient engagement.

Can smaller practices benefit from an automated patient engagement platform?

Smaller practices benefit by efficiently managing resources, saving time through streamlined operations, and cultivating stronger patient-provider relationships. Patient engagement solutions enable them to enhance their team’s capabilities and expand their services without the need to hire additional staff members.  

Similarly, even a smaller pharmacy can benefit from a pharma patient engagement platform to help better connect with patients.

How does patient engagement software impact patient care?

Patient engagement software improves patient care by empowering patients to access health information, communicate securely with providers, schedule appointments conveniently, and receive educational resources.   

What does the patient engagement implementation process look like?

The patient engagement implementation process starts with identifying specific goals for enhancing patient involvement. Next, it involves customizing the software, training staff, onboarding patients, and monitoring its impact on care delivery.   

How often should a practice review or update its patient engagement strategies?

A practice should review and update its patient engagement strategies regularly to adapt to evolving practices and processes. Typically, this should occur at least annually, but more frequent reviews may be necessary based on changes in healthcare regulations, technological advancements, or shifts in patient needs and preferences     

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