Built for Your Future: Why Grenic Trusts Veradigm-Hosted EHR and PM
Featured Client Story
For medical practices and billing organizations planning for long-term growth, technology decisions play a critical role in shaping operational stability, revenue performance, and the day-to-day experience for staff and providers. Grenic Inc., a medical billing and office management company with 15 years of experience, knows this better than most. Their journey with Veradigm’s hosted EHR and practice management solutions highlights why cloud-hosted infrastructure is becoming the preferred path forward.
From the beginning, Grenic’s founder and CEO, Ken McGraw, approached the healthcare space with a technical mindset. With a background in enterprise storage and disaster recovery, he understood the risks associated with maintaining on-premise servers. When he began evaluating EHR systems, one requirement stood out above all others.
“There’s no way I would ever support EHR software on-premise,” Ken said. “Hosted was the only option that made sense.”
That decision has shaped the company’s success. Today, Grenic supports eight practices, 13 providers, and approximately 80 users across the Veradigm Ambulatory Suite, all operating in the Microsoft Azure-hosted environment.
A stable foundation that reduces daily stress
Before migrating into Azure, hosting was unpredictable. Outages were frequent and communication was limited. For Ken, those early days were challenging.
“There were years where I woke up with knots in my stomach because I did not know if the system would be up,” he shared.
Participating in an early Azure pilot program changed everything. After refining and stabilizing the hosted environment with Veradigm engineers, the improvements were immediate. Grenic has now gone more than five years without logging a single downtime ticket. For busy practices, that level of reliability is a game changer.
Scalability that supports multi-practice growth
As Grenic expanded to support multiple locations, scalability became essential. Azure’s flexibility makes it easy to onboard new practices, add users, and ensure consistent access across every site.
“Everyone logs in the same way regardless of location. There’s no special training needed.”
This standardization strengthens efficiency and reduces variation across teams.
Security that inspires confidence
Healthcare organizations face increasing pressure to maintain strong security standards. Veradigm’s enhancements, including Duo multi factor authentication, provided a smooth transition for Grenic.
“We had Duo up and running within 10 or 15 minutes for every user. Not one complaint.”
Azure’s native redundancy adds another layer of reassurance.
Built for your future
Grenic’s experience underscores a clear message. On-premise systems introduce risk and uncertainty. Azure-hosted environments deliver stability, scalability, and peace of mind.
As Ken puts it, “There’s no other way to do it.”
Explore how Veradigm can help you build your future at veradigm.com.