Intelligent Payments - Electronic Healthcare Payment Solutions

Veradigm Intelligent Payments Platform

The best electronic healthcare payment solution should empower your organization to seamlessly engage with patients digitally.

Veradigm Intelligent Payments applies analytics to craft personalized communication strategies, enhancing billing efficiency, payments, and overall patient experience.

The Benefits of Online Patient Payments

• Enhance patient loyalty by improving the payment experience with empathy.
• Reduce call center abandonment rates and hold times by decreasing call volume.
• Boost collections with a targeted approach for each patient using intelligent pay methods.

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Choose Your Intelligent Payment Bundle

Two intelligent healthcare billing and payment solutions tailored to meet your needs.

No matter if you are a smaller general practice or specialty clinic, you can find the solution that’s best for your organization. These bundles are crafted to enhance the patient payment experience and optimize billing processes.

Veradigm Intelligent Payments Basic Bundle

The Basic Bundle is ideal for healthcare providers looking for a straightforward, effective way to transition to digital billing and payments. This bundle focuses on a digital-first approach, simplifying the billing process and enabling faster patient payments through a user-friendly online patient payment portal.

• Digital first approach
• Best practice journey
• Deviceless payments
• Veradigm eStatements with Online Bill Pay

BASIC BUNDLE DETAILS

Veradigm Intelligent Payments Premium Bundle

Designed for organizations that require a more robust solution, the Premium Bundle includes all the features of the Basic Bundle and adds advanced analytics tools. These tools help tailor communication and payment options to each patient’s preferences and financial situation to improve engagement and the efficiency of collections.

• Analytics-driven approach
• Patient payment scoring
• Patient Preferred communication channels
• Advanced financial tools

PREMIUM BUNDLE DETAILS

Veradigm Intelligent Payments Basic Bundle

Veradigm’s Intelligent Payments basic bundle solution applies next-generation technology to your practice’s billing, payment, and collection notification processes, giving your patients the opportunity to self-manage their financial responsibility using a digital workflow.

Example of a Patient Journey with Veradigm’s Basic Bundle

Veradigm’s Basic Bundle can help you:

• Improve the patient experience by increasing engagement
• Eliminate waste
• Collect faster to lower your A/R
• Generate accurate billing

Included in the Basic Bundle is our eStatement with Online Bill Pay

Veradigm eStatements with Online Bill Pay enables patients to make payments on their statements, presenting their financial responsibility, and offering multiple payment methods from a dedicated patient engagement platform. Through integration with your billing system, patient payments are posted back automatically and seamlessly.

Options for your Basic Bundle

With Deviceless Payments your patients can make their payments via their personal device. This allows you to:

• Enable payments in a call center or point-of-service location
• Eliminate the need for a card terminal payment device
• Offer a more secure payment experience
• Help keep frequently touched areas germ free
• Realize savings on operational expenses

With optional Inbound Interactive Voice Recognition (IVR) patients can process payments over the phone. With this optional capability your practice will be able to:

• Encourage self-service payments
• Optimize labor costs
• Collect faster to lower AR days
• Enhance existing engagement channels
• Help patients self-manage financial obligations

Veradigm Intelligent Payments Premium Bundle

Veradigm Intelligent Payments Premium Bundle includes all the functionality of the Basic Bundle AND supplements the core capabilities with smart analytics and scoring to better understand each patient’s communication preferences and payment abilities.

• Channel score - Know precisely which patient communications channel (print, email, text, or phone) is the best for each individual patient.
• Propensity to pay score - Understand the extent that an individual patient can pay their financial obligations.
• Payment plan optimization score - Determine if payment plan should be offered as payment option for the patient.
• Financial Assistance score - Accelerate a patient’s best financial outcome by proactively identifying whether he/she qualifies for financial assistance.

How does it Work?

It begins with the receipt of a statement file. Messages are tailored considering each person’s preferences for communication channels, their ability to pay along with an understanding of how a patient responds to a practice’s outreach.

In addition to analytics, scoring and all the components of the Basic Bundle, the Premium Bundle comes standard with Deviceless Payments, Interactive Voice Recognition, and Payerpath Return Mail Manager which automates return mail-handling service that helps manage and report on undeliverable Payerpath Patient Statements and Payerpath Collect letters returned to the office.

Example of a Patient Journey with Veradigm’s Premium Bundle

The Veradigm Intelligent Payments Journey

The Veradigm Intelligent Payments Journey is a sophisticated, data-driven approach. It leverages individual analytics scores to maximize patient satisfaction and provider efficiency.

1. Personalization through Analytics: The journey begins by collecting data on each patient’s past interactions, payment history, and personal preferences.
2. Communication Customization: Using this profile, Veradigm Intelligent Payments ensures that all communications are sent through the patient’s preferred channels.
3. Propensity Scoring: A key feature of the journey is the use of propensity scores, which predict how likely a patient is to pay their bills and their preferred method for doing so.
4. Payment Plan Optimization: Based on the individual’s propensity score and financial assessment, the journey includes mechanisms to suggest the best payment plans.

Veradigm’s intelligent healthcare payment solution learns from new data, patient interactions, and payment outcomes. This allows the system to constantly refine and improve the way it engages with patients, ensuring that every interaction is optimized for engagement and effectiveness.