Privacy Notice

1. Introduction

Veradigm LLC (“Veradigm”, “we”, “our”, or “us”) respects the privacy of every person who visits our websites and uses our solutions. This Privacy Notice outlines the information Veradigm may collect from you when you use our solutions or visit Veradigm sites that post or link to this Privacy Notice (“Sites”) and how we may use that information. We have developed our Privacy Notice from industry guidelines and standards, and national and state laws and requirements. This Privacy Notice highlights our strong commitment to protect your privacy. Thanks again for placing your trust in Veradigm.

Note about PHI: We often act as a business associate to covered entities regulated by the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”). Any protected health information (“PHI”) that we collect or maintain is subject to HIPAA and not this Privacy Notice. Note that PHI is generally exempt from the requirements of the California Consumer Privacy Act and similar U.S. state consumer privacy laws.

2. Information We Collect

Veradigm’s primary goal in collecting personal data from you is to give you a meaningful, enjoyable, and customized experience while using our Sites and to allow us to develop and market new products and services that are relevant to visitors like you. Personal data also allows us to provide services and features that most likely meet your needs, and to customize our service to make your online experience smooth and efficient.

Information You Provide

  • Direct Identifiers. When you use the “Contact Us” link on our Sites, we ask you to provide your name, e-mail address, and phone number. We may also request your mailing address to receive materials from Veradigm.
  • Other Personal Data. We may ask you to provide other personal data or to select a user ID and password in order to access certain areas of our Sites. If you opt not to provide your personal data, you can still access our Sites; however, you may be unable to gain access to those areas.

Information We Collect Automatically via Cookies and Similar Tracking Technologies

  • Internet and Device Information. When you visit our Sites, we may automatically collect information about the type of browser you are using (e.g., Internet Explorer, Mozilla), the type of operating system you are using (e.g., Windows or Mac OS), your IP address, and the domain name and address of your Internet service provider.
  • Browsing Activity. We may collect information about how you interact with our Sites, such as the date and time you visited our Sites, the pages you visited, and the sites you came from.

3. Sensitive Information

We will not collect your sensitive information through our Sites unless it is required. We ask that you not send us or share any sensitive personal data (e.g., government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background, or trade union membership) unless we specifically request this information.

4. How We Use Your Information

We may use your personal data for the following purposes:

  • Site Improvement. In order to provide you with a good user experience, we may use personal data to statistically analyze usage of our Sites, to improve our content and product offerings, and to customize our content, layout and services. We believe these uses allow us to improve our Sites and better tailor it to meet our visitors’ needs. We may also use web log information (such as your web browser, operating system, pages visited, etc.) to help us design our Sites, to identify popular features, and for other managerial purposes.
  • Communications. We may use personal data to communicate with you, provide you with information that you request, and to respond to your comments and questions.
  • Marketing and Advertising. We may use personal data about you to improve our marketing and promotional efforts, including delivering information to you that, in some cases, is targeted to your interests, and to market new products and services to you. We may also retarget you on third-party platforms.
  • Security. We may use personal data to authorize access to certain areas of the Sites, detect potential fraudulent use, and otherwise maintain the security of our Sites and safety of visitors.
  • Compliance with Law. We may use your personal data to respond to law enforcement requests, court orders and legal process, as well as to comply with any other applicable regulatory obligations. We may also use personal data to carry out our legal and contractual obligations and enforce our rights, or for any other purpose permitted by law or with your lawful consent.
  • De-identified Data. We may aggregate or de-identify, pseudonymize or anonymize personal data so that you cannot reasonably be identified and use such data for any lawful purpose.

5. How We May Share Your Information

We may share your personal data as follows:

  • Affiliates. We may share personal data internally among our business units and our affiliates for business and operational purposes.
  • Vendors and Contractors. We may share personal data about you with vendors or contractors of Veradigm in connection with services that these individuals or entities perform for or with Veradigm. It is our policy to restrict these vendors and contractors using this personal data in any way other than to provide services for Veradigm, and they may not share or resell this data. The services they provide may include such activities as direct mailing, fulfillment services, and e-mail campaigns.
  • Advertising Partners. These advertising partners help us display digital ads, as well as track conversion and engagement with our ad campaigns.
  • As Directed by You. We may share your personal data with third parties if you request or direct us to do so. This includes through your use of social media widgets on our Sites.
  • Corporate Transactions. We may share your personal data with any person or company that acquires Veradigm’s business or any portion of the Veradigm business to which your personal data relates. Veradigm will ensure that any person or company to which your personal data is transferred agrees to abide by the same privacy obligations as Veradigm.
  • Required by Law. Veradigm reserves the right to share personal data to respond to duly authorized information requests of governmental authorities or where required by law.

6. How We Protect Your Information

Veradigm is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal data from loss, misuse, or alteration. Vendors, contractors, or partners of Veradigm who have access to your personal data in connection with providing services for Veradigm are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us. When necessary, we use secure connections on our Sites to protect information during its transmission. Access to your personal data is password-protected and we regularly monitor our system for possible vulnerabilities and attacks.

7. How Long We Retain Your Information

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymized, for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

8. Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, and other tracking technologies to automatically collect information about your online activities over time and across different devices and sites. Cookies are small text files that are placed on your hard drive. We may use the following cookies on our Sites:

  • Strictly Necessary Cookies. These cookies are required to operate our Sites and cannot be switched off in our systems. They do not store any personal data and are erased when you close your browser.
  • Statistical Cookies. These cookies allow us to count the number of visitors to our sites and understand how they navigate through our Sites. We use this information to improve the performance of our Sites. All information is aggregated, and the cookies are erased when you close your browser.
    • Please note that we may use Google Analytics and other Google technologies on some of our Sites to automatically collect much of the information described in this section. This is subject to Google Analytics terms. You may exercise choices regarding the use of cookies from Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
  • Preference Cookies. These cookies are used to track your preferences, such as your preferred language or display settings, and customize our Sites for you. These cookies remain on your device so we can provide the same experience during your next visit to our Sites
  • Marketing Cookies. These cookies (and related tracking technologies) are placed by partners that we use to understand how you interact with our Sites and other third-party websites you visit, including the pages you have visited and the links you have followed, to show you advertisements based on your interests (also known as targeted or interest-based advertising), and to show you advertisements for Veradigm when you go to another site.

You can manage the cookies that are collected on our www.veradigm.com site via the cookie banner when you first visit the site or by clicking the “Your Privacy Choices” link where displayed at the bottom of the site, and selecting your preferences on that page. You may also opt out by broadcasting an opt-out preference signal like the Global Privacy Control (GPC), but please note that this signal will be linked to your browser only. If you wish to learn more about GPC and how to use a browser or browser extension incorporating the GPC signal, you can visit the GPC website here.

9. Children’s Information

Veradigm’s Sites are not directed to minors. If you believe that we have mistakenly or unintentionally collected personal data of a minor through our Sites without appropriate consent, please notify us as detailed in our Contact Information section below so that we may immediately delete the information from our servers and make any other necessary corrections.

10. Cross-Border Data Transfers

Veradigm works with clients internationally and has developed global data privacy and security practices designed to ensure that your personal data is appropriately handled and protected. Please note that personal data may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated above in accordance with this Privacy Notice. By providing your personal data to Veradigm, you agree to Veradigm transferring your personal data to its affiliates globally and to third parties that provide services to Veradigm.

11. Third Party Websites

Our Sites may provide, or third parties may provide, links to other websites or online resources. This Privacy Notice applies only to our Sites. It does not apply to services offered by third parties, including websites and other online services to which our website may display links. When you click on such links, you may be visiting websites or interactive services operated by third parties who have their own information collection practices. We do not have control over how any third party collects or uses information, so we recommend that you review their privacy policies to learn about their practices.

12. Your Rights Over Your Information

If you are a resident of certain states with comprehensive privacy laws, such as California and Colorado, you may be afforded certain additional rights regarding our use of your personal information. To learn more about your state rights, visit our Supplemental State Privacy Notice.

13. Contact Information

We hope this Privacy Notice has been helpful in explaining how we handle your personal data and your rights to control it.

If you have any questions that we have not answered, please contact our Privacy Officer who will be pleased to help you:

  • Email us at Privacy@veradigm.com
  • Or write to us at:

    Veradigm
    Attn: Privacy Officer
    222 Merchandise Mart Plaza
    Suite 2024
    Chicago, Illinois 60654

14. Updates

We may update this Privacy Notice from time to time. Unless otherwise noted, any changes we make to this Privacy Notice will become effective immediately once posted on this page. Please see the date noted below for the latest revision date. Your continued use of our Sites following any changes to this Privacy Notice indicates your consent to the practices described in the revised Privacy Notice.


Date of Last Update: October 28, 2024