The ROI of Compassion and the Technology That Unlocks It

Smart Medicine  |  20 March 2026

What if one of the most effective ways to improve the bottom line… is simply being more compassionate?

In this episode of Smart Medicine, Dr. Scott Sigman sits down with Dr. Anthony Mazzarelli—Co-President and Co-CEO of Cooper University Health Care—who makes a bold case for what he calls Compassionomics: the idea that compassion isn’t just good medicine; it’s measurable, scalable, and tied to outcomes leaders care about.

And when it comes to the “how,” Dr. Mazzarelli argues it’s the right technology that can unlock more human care. From “big AI” to “little AI,” as he calls it, investing in the tools and the training that free up clinician time is the ingredient he’s seen transform care at scale, and it could do the same for your organization. So if innovation and compassionate patient care are topics you care about, Dr. Mazzarelli is a leader you’ll want to hear from.