The Billing Automation Feature of Veradigm Practice Management Transforms Operations at a Multi-Specialty Practice in Grand Island, Nebraska
Featured Client Story
Medical billing is a core process in healthcare, essential for ensuring healthcare professionals are appropriately reimbursed for the patient care they provide. However, medical billing presents numerous challenges to today’s practices. These challenges may include ongoing changes to privacy legislation, coding errors, or an administrative load too heavy for practice staff and providers to manage. Many practices employ manual processes for part or all of their medical billing and information management, significantly increasing the time demands for these processes. Manual data entry also introduces more opportunities for errors and makes it more challenging to keep patient records up to date—generating additional errors in claim submissions. These, in turn, lead to still more denials.
Specialty practices face a longer list of challenges, as specialty medical billing often requires pre-authorization, special knowledge, or special handling. Gaps in any of these areas can lead to errors in claim submissions, again leading to increased claim denials.
The Grand Island Clinic is a multi-specialty practice that has served the Central Nebraska community for 100 years. Their 19 providers care for patients in the areas of Family Medicine, Pediatrics, Obstetrics, and Gynecology. They have over 100 employees, all committed to providing the highest quality care for their patients.
The Grand Island Clinic staff is expertly trained in medical billing, coding, and the complexities of healthcare’s ever-changing rules and regulations—but they, too, faced numerous medical billing challenges. Despite their best efforts, the medical billing and revenue cycle team had to work late nights and overtime to complete the many cumbersome, manual tasks in their responsibilities.
These were some of the challenges Pam Van Heufeln, the Grand Island Clinic Billing Supervisor, brought to their Veradigm Senior Solutions Manager. Her team was using the Veradigm Practice Management (PM) system; she was looking for ways to improve their day-to-day activities. By consulting with their Veradigm expert, she hoped to gain a better understanding of Veradigm PM’s features for efficiency.
Keep reading to learn how the Grand Island Clinic’s revenue cycle team collaborated with Veradigm to find ways to work smarter, not harder, within Veradigm PM. This paper recounts the Clinic’s successful collaboration with Veradigm to identify ways to use the Veradigm PM system more effectively. Learn how they streamlined their revenue cycle management process by implementing the system’s Billing Automation feature with a single click—automating the numerous tedious, manual tasks in their workday.
The Revenue Cycle team’s successful implementation of Veradigm PM’s Billing Automation feature resulted in time-saving results such as:
- Streamlined medical billing processes
- Removed numerous manual tasks from the staff’s daily activities
- Revolutionized the way the staff worked, transforming workflows to be more efficient and manageable
- Removed a significant work burden from staff, so they no longer needed to worry whether billing would be completed on time
- Increased staff confidence, morale, and engagement
Learn how Veradigm helped the Grand Island Clinic increase their medical billing workflows’ efficiency, simplicity, and accuracy—and far exceeded their expectations in the process!