Veradigm Diagnostic Ordering & Results Network (DORN) Exceeds Expectations & Resolves Long-Standing Inefficiencies
Featured Client Story
Providers need streamlined digital connections to laboratories and radiology centers so that orders can be accurately transmitted and tracked, and results returned directly to providers’ EHRs. Lacking a digital connection, laboratory and radiology orders must be communicated manually. However, manual, fax-based ordering processes are error-prone and inefficient. They require significant extra time from staff and can create an unsustainable burden that delays care and overwhelms clinical teams. Manual ordering can also delay the return of results, which must be manually entered into each patient’s EHR record.
Traditionally, practices could only create digital connections to individual laboratories or radiology centers. These connections presented numerous challenges:
- Time: Each connection required weeks to months to establish.
- Expense: Connections cost from $10,000 to $15,000 per integration.
- Customization: Connections required customization for each laboratory or radiology center, connecting to individual interfaces at the physician practice.
- Ongoing Maintenance: Maintaining and updating connections required an ongoing commitment of both time and resources.
For smaller practices, it was often difficult to justify the costly investment of time and finances needed for digital connections.
This was the case for State of Franklin Healthcare, a multi-specialty physician practice in Johnson City, Tennessee. State of Franklin Healthcare utilized a manual process to place Exact Sciences’ Cologuard® test orders via website or fax. Process inefficiencies meant each order required more than 30 minutes of staff time; incomplete orders and challenging tracking mechanisms resulted in frequent errors. State of Franklin Healthcare and Exact Sciences needed to replace manual workflows with electronic ordering and results connectivity without the additional project work and development effort associated with traditional connections. Instead, they needed a solution that was low-cost and easy to implement.
Read on to learn how State of Franklin Healthcare collaborated with Veradigm and Exact Sciences to replace manual inefficiencies with automated workflows, optimizing accuracy, efficiency, and patient outcomes through order and results integration. Integration of Veradigm DORN with Veradigm EHR enabled State of Franklin Healthcare to connect to Exact Sciences for digital ordering and results retrieval. This integration could be accomplished in a few days, for no additional cost.
State of Franklin Healthcare is a multi-specialty physician practice focusing on primary care, OB/GYN, pediatrics, and specialty care. With 280 providers and over 1,300 staff, they deliver high-quality care across 33 Johnson City, Tennessee locations. In this paper, you will learn how their strategic collaboration resolved State of Franklin Healthcare’s long-standing inefficiencies to deliver tangible successes, including:
- Efficiency gains
- Time savings
- Faster results turnaround times
- Simplified workflows
- Improved provider satisfaction
Learn how State of Franklin Healthcare’s implementation of Veradigm DORN brought meaningful and measurable changes to the practice’s daily operations, boosting efficiency beyond expectations and improving patient care.